Scaling up and institutionalizing Single Window approach and developing a coordinated response to mainstream socially marginalized urban poor communities in collaboration with Urban Local Bodies and key departments
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- Scaling up and institutionalizing Single Window approach and developing a coordinated response to mainstream socially marginalized urban poor communities in collaboration with Urban Local Bodies and key departments
Scaling up and institutionalizing Single Window approach and developing a coordinated response to mainstream socially marginalized urban poor communities in collaboration with Urban Local Bodies and key departments
- Geography: Bhubaneswar, Ajmer, Pune and Bangalore
- Supported by : Azim Premji Philantropic Trust
- Focus: Social Inclusion
About the project: The project facilitates social inclusion of marginalized populations by scaling up and deepening the process of mainstreaming and institutionalizing community engagement across 12 to 15 major development sectors. These would range from women’s development and child protection, legal entitlements and livelihood, and their respective governance structures from child care and nutrition centres, one-stop crisis centres, welfare boards for construction workers and bidi rollers to the various missions for health, livelihood, sanitation, education and their frontline workers and implementers at different levels.
Achievements: In the year 2020-21 in Bangalore, Pune, Bhubaneswar and Ajmer 1,61437 beneficiaries were benefitted with access to salient schemes and services. There included identity card-30694, food security-38144, healthcare services-38883, social security-24031, livelihood-5001 and civic services-24684 .
To strengthen the community-system connect in Pune, DLSA maintained oversight across key departments to ensure timely implementation of schemes and services; in Bangalore, the Planning and Coordination Department and the National Urban Health Mission (NUHM) helped in restructuring BPL ration card for vulnerable HHs and NUHM set up Arogya Raksha Samiti for providing health services. A model ward Nagarabhavi-128 was also developed with support of the Planning Department, Department of Women and Child Development, Food and Civil Supplies to ensure access to all nutrition benefits and linked with food security.
In Bhubaneswar, the Food and Civil Supplies Department set up the Single Window in its premises and accelerated the process of issuing ration cards. In Ajmer, the Single Window and Help-desk team used the Jan-Soochna and Sampark portal for securing updated information on sanctioned schemes and for grievance redress, a Single Window was set up at the Department of Social Justice and Empowerment premises and an exclusive e-Mitra helped to ensure the inclusion of most marginal poor in salient schemes.